Live customer Support in your website advertising? Does the headline of this article sound strange? Not to me, let me explain. Roles played by advertising agencies and the media are becoming limited, as the target audience for advertisements is becoming resistant to ad messages.

Increasing retailer sophistication, using modem technology, is also demanding a major shift in the approach to advertising. Therefore, advertising needs to go one step further, and bridge this gap by having a dialogue with the potential buyers after they land on the website. In other word, having someone at the website, who provides live customer support to the potential customers and takes the advertising message further needs to become an extension to current advertising strategies.

Imagine the utter potential that is waiting to be exploited in complementing your Advertising campaign through Live customer support. Open your mind to the rising possibilities of individually targeting each and every visitor that comes to your website. Advertising is taking a new turn, stepping into a new horizon.

You place a traditional ad and drive the potential customer to your website. Here’s where everything is taken to the next level – through Live customer support. Our take on it: the aims and objectives for your advertising remain the same – it is the strategy that is changing, which take the message even further. If you’d like to begin with the simple objective of creating a favorable opinion of your product in the potential customer’s mind, then we’ll start with a simple personal touch in a Live customer support.

Picture a Live Human Agent saying, “On a personal note, I had the alloy rims that you are looking at, put into my car, and boy, do they look great!” This conversation can go far, depending on the goal of the advertising campaign and agent’s ability to persuade while being personal at the same time. This kind of rich advertising strategies can get a lot more detailed message across and result in a much more loyal consumer base.

We believe that with the brilliant medium of Live customer support, a personalized one-liner used creatively can create wonders to complement your advertising campaign. To look into the possibilities that this has to offer for your online business, chat with one of our Customer Service Representatives by clicking on the Live Operator button or call us at 312-546­ 4114.

Live customer support isn’t much of a help if there aren’t any value added services. WebGreeter on the other hand is providing some amazing value added services for their live customer support clients, listed below.

- Free Evaluation
- Free Technical Support
- Free Greeting
- E-mail Support
- Telephone Support
- Chat to E-mail Support
- Chat to Phone Support
- Free Proposal
- Free Back Up Support
- Visitor/ Traffic Report

To work for online businesses, our live operators undergo training suitable for the roles they are assigned and completely act as employees of the businesses they are working for. We also supply live Chat services to a site that provides ISP ( internet service providers). The job of live Operator for this site calls for a very thorough and detailed training program to familiarize the live operators with the technicalities associated with the subject.

Visitors want quick and the right kind of information and that necessitates the right kind of training. Our live operators have all the knowledge regarding the product/services and the model of the businesses for which they work. When a live operator is not well versed with the product/service knowledge, then a delay in responding to visitors’ queries and providing incorrect information is inevitable, both of which succeed in losing potential customers. The right kind of education and coaching is, therefore, necessary for live operators to execute their jobs effectively.In this instance, the live operators are trained in such a manner so that they can skillfully handle customers’ questions such as, “does the site provide mail forwarding service?”, “what are the connection charges, can you change the tariff?” or “what are the contract details, can the conditions change?”. To answer these questions, the live operators need to know the business inside out.

Our live operators are completely familiar with the services provided by the website and can confidently handle questions concerning these services. As mentioned before, the live operators need to familiarize themselves with all the technicalities associated with the subject for this job. Therefore, the live Operator is someone who has more than a basic IT knowledge. This is so because live operators for this site are constantly asked questions such as “can the ISP set me up with my own domain name and provide web space on their server?” or “what security options does the ISP give?”. All this would be gibberish to a layman, which is why the right kind of training is essential.