Question is, how does your company’s customer service is different from others? (In a positive way of course.) Are your people going the extra mile which might be not a part of their actual job?

I go to a store to buy a Camera with the assumption that I saw something on the Internet and thought, That’s the one I want.

1- I’ll go to Store A, I’ll ask the person there to show me the specific model I’m interested in, he takes it out, show it to me, I pay him and I go home! Now he must’ve been helpful during the purchase but did he did something special for me? Maybe not but me or the company he works for are happy with him.

2- I’ll go to Store B, same situation but the guy there gets involved, shows interest in what I’m buying. Gives me suggestions like hey, this is a great camera but when you take pictures at a higher ISO, it’s not that good! The result might be blurry! Takes out another one, $30 expensive than the one I had in mind but has a better result! Since, I’m buying something expensive already, it won’t hurt to spend a bit more and get a better camera!

This will result in me being more confident and happy that I got a better thing because of that guy. And I’m sure, I’ll get back to that same store If I’m looking for another item and maybe ask for that guy again! Will you?

Going above and beyond the call of duty means doing something that is not required of you as part of your job or obligations to your customer. But going the extra mile in customer service means doing something special or extra for your customers, even difficult ones, often display extreme gratitude and loyalty when you can show them that they are so important that they are worth going beyond what is required.

That is one of the secrets of providing excellent customer service, demonstrating through your actions that the person coming to you is special and important!

At WebGreeter, we teach, train our reps to do the same! Be cheerful, give the people they are talking to, an extra edge, help them in what they are looking for, improvise.. thus giving us the ability to be at the top of the level, being different than any other.

Live customer support services are being utilized by almost every online business now! ISP’s are being heavily dependent on good live customer support services too, specially in UK.

At LiveAdmins, To provide good live customer support servicesfor online businesses, our Live Operators undergo training suitable for the roles they are assigned and completely act as employees of the businesses they are working for. Live Admins also supply Live Chat services to a site that provides ISP ( internet service providers). The job of Live Operator for this site calls for a very thorough and detailed training program to familiarize the Live Operators with the technicalities associated with the subject.

Website visitors want quick and the right kind of information and that necessitates the right kind of training. Our Live customer support Operators have all the knowledge regarding the product/services and the model of the businesses for which they work. When a Live Operator is not well versed with the product/service knowledge, then a delay in responding to visitors’ queries and providing incorrect information is inevitable, both of which succeed in losing potential customers. The right kind of education and coaching is, therefore, necessary for Live Operators to execute their jobs effectively.

In this instance, the Live Operators are trained in such a manner so that they can skillfully handle customers’ questions such as, “does the site provide mail forwarding service?”, “what are the connection charges, can you change the tariff?” or “what are the contract details, can the conditions change?”. To answer these questions, the Live Operators need to know the business inside out.

Our Live Operators are completely familiar with the services provided by the website and can confidently handle questions concerning these services. As mentioned before, the Live Operators need to familiarize themselves with all the technicalities associated with the subject for this job. Therefore, the Live Operator is someone who has more than a basic IT knowledge. This is so because Live Operators for this site are constantly asked questions such as “can the ISP set me up with my own domain name and provide web space on their server?” or “what security options does the ISP give?”. All this would be gibberish to a layman, which is why the right kind of training is essential.

This article is based upon the perception of the person behind the live customer support. When should he used a smiley while being engaged with a person through live customer support! The person needs to be equipped with the techniques of judging the person behavior or mood behind the computer whose he chatting with.

Although it seems like such a simple decision to make in live customer support, i.e. whether to use a smiley or not, when it comes to chatting live with potential customers this simple decision becomes a tricky one.

Consider the following situations for the many little technicalities involved in live customer support:

Live Customer support On a law website:

Live Greeter: Welcome to Law Firm. How may I help you today?
Web Visitor: my son got arrested last night for a traffic violation. What can I do? Live Greeter: live Chat smily we are here to help.

In the above situation, Live Greeter’s decision to use a smiley was inappropriate for the situation. If the Greeter wanted to show understanding and support, there were many other ways to do it with words rather than using a smiley. For example:

Live Greeter: Welcome to Law Firm. How may I help you today?
Web Visitor: my son got arrested last night for a traffic violation. What can I do? Live Greeter: I’m really sorry to hear that, but don’t worry – we are here to help.

In many cases, it is not the actual business model of live customer support that matters as much as each particular situation. Also, the tone of the web visitor can give many clues to the mood of the conversation. In a live chat, a Greeter must be careful towards these little indications to understand overall mood of the conversation. Consider, for example, the situation below for the same business model but a different type of visitor, situation and overall mood of the conversation:

Live Greeter: Welcome to Law Firm. How may I help you today?
Web Visitor: Hello there! Something hilarious happened yesterday and I got a traffic ticket! I want to fight my ticket … what should I do?
Live Greeter: livechat smily I can totally identify with that, and you’ve come to the right place. Live Greeter: We are here to help you fight your traffic tickets.

In the end, as our experience in training Live Greeters has taught us, there is-not hard and fast rule that can be set for using a smiley or not using one. It all comes down to basic common sense.

Beauty consultants can advise consumers about products according to their skin type and tone, hair type, skin sensitivity etcetera.

Just as the Online Beauty Industry is growing at an unprecedented rate, so will the use of Live Chat in this industry – because personal connection with your online consumers is the way for future growth and success.
Why wait to create that personal connection with your web visitors?

Web Greeter introducing Live customer support services in UK. We have been on the World Wide Web since 2002 and we have already ventured into the unknown realms of the Middle East, UAE being our most important undertaking.

Now we have decided to dare ascent in the Great Britain itself- the land of learned and educated.

The notion of live chat for website is still young and we have been doing what we could, to help the idea grow and expand and inculcate the b2c commerce within it. The hoi polloi now has begun to realize the importance of an efficient customer service support. The austere concepts of customer support and relationship management cannot be used to deal with ecommerce services and cannot be broadened without adding an element of caprice, and thinking audaciously.

If everyone would have considered the current system as canonical, there would never have been any inventions. That is what we believe in, and what we are planning to do in UK. Although in UK online customer support is not an idea unheard of, but we plan to customize it according to what we believe in. We are planning to go into every that place where we have not been before. We have shun the fear of the unknown, and UK is our first step into that world.

To increase online sales, we don’t believe in resorting to lowly tactics. In order to increase website sales, work will have to be done on the website too, hence our SEO services. This is in addition to our basic sales services. This will be a golden opportunity for all those who want to increase website sales as well as customer allegiance. To increase your sales, you are liable to do anything.

E-sources state UK as the most active ecommerce consumer. It did not need much work to increase sales. This is natural too, since UK is the land of Oxford and Cambridge, and where the internet was actually invented.

Where the developing world is still on the verge of many markets, UK is where the actual knowledge began. The concept of market places, with pleasant faced salesmen and jesters to draw the crowds and attend to them; every age has had its own ways of maintaining customer traffic and loyalty. UK is where one can see every business in action. With 61% households having access to the internet, and more than 2 billion pounds being spent per annum on internet marketing, it is not a wonder we see every business in business there. Entities like online sales actually make a difference here. The customers trust the sites even more if they know that they can chat live regarding anything they need to know. Even we want to be live in support because we have witnessed the turnout with live support.

UK, also known as the land of miserable grey weather, also experiences immediate boost in the sales on a rainy day, which is like almost every other day.

Live Admins takes pleasure in preparing our web greeters according to the article they will be marketing. Our specially trained greeters will be presenting a translucent crossing point to your consumers and will be delivering an incessant 24×7 access to live help right on your web site in the way you want it to be projected. You will be having live chat for website that will be offering efficient customer service.

The population of UK is already well aware of the concept of buying online. In ecommerce services UK is not new. We only plan to take that to an all new level of experience. We want to give your customer something to remember us by. We want to create a bond. We want to get etched into their memories for good.

Download Brochure